Refund Policy

Last updated: June 28, 2025

Because generations consume third-party AI compute the moment you run them, credit purchases are non-refundable once spent.

When we will refund

You purchased credits in error within the last 7 days and have not spent any of them.
A technical failure on our side prevented you from using purchased credits.
Duplicate charges.

Email billing@allonclouds.com with your account email and the Stripe receipt. We respond within 2 business days.

Please contact us first — chargebacks made without first contacting us may result in your account being suspended.